Frequently Asked Questions

FAQ

 

When can I expect my order?

In order to keep our prices as low as possible for you, Fashionloaded.com has the products delivered to you directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to.

- Processing and production time until dispatch: Please allow 1-7 working days for the processing and production of your order until the time of dispatch.

- Tracking number: You will receive your tracking number immediately after processing and production is complete. It will take approximately 1-3 days for the tracking number to be displayed on the tracking page.

- Shipping time: All products take between 5 and 13 working days from the time of dispatch. Shipping is free of charge and is carried out by DHL and similar shipping service providers.

If you have any questions about delivery or would like more information, you can contact our customer service at any time.

 

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed. Have you waited 3 extra days after the original delivery deadline and still not received your order? Please send an email to: info@fashionloaded.com.



What are the shipping costs?

When you order from Fashionloaded.com, you can always benefit from free shipping.

  

How can I pay for my order?

FashionLoaded always offers secure payments. We use the most widely used payment provider in the UK:

  • Paypal
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

 

I am missing some products, how is this possible?

Some orders are sent in separate parcels due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order several products from us at the same time, it is possible that the products will not be delivered at the same time.

Don't worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 working days.



What should I do if I receive a damaged consignment?

Unfortunately, it can happen that your order is damaged during delivery. As a customer, there is of course nothing you can do about this. In this case, please contact our customer service immediately by sending an e-mail to info@fashionloaded.com. It is necessary to take photos of the complaint and attach them to your e-mail.

Please do not send the item back yet without sharing pictures with us. We will then unfortunately not be able to find a suitable solution for you. Our customer service will process your message as quickly as possible and work with you to find the best solution.

This happens if you have bought the wrong product, it does not fit or you no longer want the item.
You first contact our customer service (info@fashionloaded.com). We will see what the best solution is for you. If we are unsuccessful, you only pay the shipping costs for returning the product to us.

 

Do you have any other questions?

Contact us at: info@fashionloaded.com